Shipping policy
Shipping & Collection Policy
We currently deliver to UK Mainland and Northern Ireland addresses only using DPD.
Gaming PCs & PC/Monitor Bundles
UK Mainland
Orders under £1,000 - £9.95
DPD Premium Delivery with transit protection up to £1,000.
Orders of £1,000 or more - £14.95
DPD Premium Delivery with enhanced transit protection up to £5,000.
UK Mainland gaming PC orders are sent using DPD Next Working Day by 12 delivery, where available, once your system has been completed, tested and is ready for dispatch.
You'll receive tracking information once DPD has collected your order.
Northern Ireland
£34.95
Northern Ireland orders are also sent using DPD. Delivery times may be longer depending on the destination and service availability.
Monitors Purchased Separately
UK Mainland: FREE delivery
Northern Ireland: £21.95
Delivery services for standalone monitors may differ from those used for gaming PCs.
Build & Delivery Times
All PCs are built to order. We typically aim to have your system built, tested and ready for dispatch within 5–10 working days of payment.
Occasionally, part availability, unusually high order volumes or other circumstances may extend this timeframe. If we expect a significant delay, we'll keep you updated.
Tracking & Delivery
Once your order has been collected by DPD, you'll receive tracking information so you can follow your delivery.
You will be provided with a PIN number which will need to be given to the delivery driver upon receipt of your product.
Delivery dates and times provided by DPD are estimates. While the majority of deliveries arrive as scheduled, occasional courier delays can occur after dispatch.
If your delivery is delayed or there is an issue with tracking, please contact us and we'll work with DPD to investigate it.
Delivery Issues & Damage
We take responsibility for your order while it is in transit until it has been delivered to you, or to someone you have nominated to receive it.
All systems are securely packaged before dispatch.
If your order arrives with visible damage, please contact us as soon as reasonably possible and provide photographs of the packaging and any damage to the system. This allows us to investigate the issue with DPD and resolve it as quickly as possible.
Reporting damage promptly helps us with any courier claim, but does not affect your statutory consumer rights.
Delivery dates provided by DPD are estimates and occasional delays can occur after dispatch.
If your delivery is delayed or there is an issue with tracking, please contact us and we'll work with DPD to investigate it.
Collection
Collection from Darlington is available free of charge by prior arrangement.
We'll contact you once your system is ready to arrange a suitable collection time. Please do not travel to collect your order until your collection has been confirmed.