Refund policy

Returns & Refund Policy 
At Build My Rig, we're confident you'll love your new PC. Every system is carefully built, tested and optimised to give you the best gaming experience possible. But if for any reason you're not happy, we've got you covered.

 

30-Day Return Promise
If you are not fully satisfied with your PC, you have 30 days after receiving your system to request a return. To be eligible, your PC must be unused, in the same condition you received it, with all original packaging, cables and documentation included. You'll also need proof of purchase.

To start a return, email us at returns@buildmyrig.uk.

We stand by our work, but if you're not happy, we'll make it right.

 

Cancellations
Every Build My Rig system is custom-built to order. Because of this, we can only accept cancellation within 12 hours of placing your order. 

If you need to cancel after the 12-hour period, please contact us - we'll do what we can, but in most cases, we'll need to proceed with your build.

 

Faults & Issues (After Delivery)
If your rig arrives damaged, develops a fault or doesn't match the agreed specification, please contact us immediately at support@buildmyrig.uk.

We'll work quickly to resolve the issue, whether that means repairing the system, replacing it or issuing a refund. Every system is covered by our 1-year warranty and lifetime support, so you can be assured that we'll look after you if anything goes wrong.

We ask that you carefully inspect your PC on arrival and let us know immediately if you spot any damage in transit, ideally with photographs so we can take it up with our courier.

 

Exchanges
If you would prefer to exchange your system for a different build, we're happy to help. The easiest way is to return your original PC, if eligible under the 30-day return promise, and place a new order. 

We'll also be on hand to advise you on the best replacement system for your budget, games and performance needs.  

 

Refunds
Refunds are processed once we've received and inspected your return. If your refund is approved, it will be sent back to your original payment method. Refunds typically take 7-10 working days to appear, although this can vary depending on your bank or payment provider.

If more than 15 working days have passed since your refund was approved, please contact us so we can check on the status. Please note that shipping costs are non-refundable unless the return is due to an error on our part, such as an incorrect item being shipped. 

 

Custom Orders & Used Components
In some cases, a Build My Rig system may include a pre-owned component, such as a graphics card. These parts are clearly labelled and carefully inspected, tested and verified before dispatch to ensure they perform as expected. However, because they are not new, they are excluded from our 30-Day Return Promise and 1-year warranty.

If your system arrives dead on arrival or does not match the agreed specification, we will of course resolve the issue straight away. All new components included in the build remain fully covered under our standard 1-year warranty.

While used components are not eligible for returns or refunds after delivery, we will always provide lifetime support, advice and troubleshooting to help you get the best from your system. We would never ship a component we wouldn't trust in our own builds.

 

At Build My Rig, we want your experience to be stress-free from start to finish. Our returns policy is designed to protect you if something goes wrong, while also being fair to the custom-build process that makes your PC unique.

 

Nothing in this policy affects your statutory rights under UK consumer law (Consumer Rights Act 2015).